Introduction

Thank you for shopping with the Aeris Collective family of brands. This shipping policy applies to purchases made through our consumer brands, including Seren Athletics, AVNT, and Aurea. This policy outlines how we process, ship, and deliver orders across the United States, the European Union, and Switzerland.

Order Processing

  • Orders are processed within 1-3 business days (excluding weekends and holidays).

  • Business days are Monday through Friday, 8am-6pm. Orders placed after 6pm may begin processing the following business day.

  • All orders are fulfilled and shipped by Aeris Collective from our U.S. or EU distribution centers, depending on destination and product availability.

  • You will receive a shipping confirmation email with tracking once your order has shipped.

  • During periods of high volume, processing times may be extended. If delays occur, we will notify you promptly.

Where We Ship

1.United States - Delivery Methods & Timelines

We ship domestically within the United States, including Alaska, Hawai’i, & Puerto Rico, using trusted carriers such as UPS and FedEx. Delivery times may vary by destination.

Typical delivery window: 2-3 business days

Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 24 hours for tracking information to update.

Lost or Damaged Packages

If your package arrives damaged or is lost, contact the appropriate brand’s support team within 30 days of delivery.
Include your order number and any relevant photos, and we will work quickly to make it right.

2. European Union - Delivery Methods & Timelines

We currently ship to the following EU member states: Germany, the Netherlands, and Sweden.

Delivery Timelines

Delivery times may vary by country, typically 2-3 business days.

Duties & VAT

  • EU orders are shipped Delivered Duties Unpaid (DDU).

  • VAT, duties, and import fees are not collected at checkout.

  • Your local carrier or customs office will contact you when payment is required.

  • Orders may not be released until all import charges are paid.

Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 24 hours for tracking information to update.

Lost or Damaged Packages

If your package arrives damaged or is lost, contact the appropriate brand’s support team within 30 days of delivery.
Include your order number and any relevant photos, and we will work quickly to make it right.

3. Switzerland - Delivery Methods & Timelines

Delivery Timelines

Swiss deliveries typically arrive within 2-3 business days, depending on customs processing.

Duties & VAT

  • Orders to Switzerland are shipped Delivered Duty Unpaid (DDU)

  • Import duties, VAT, and customs fees are not collected at checkout.

Your carrier will contact you when payment is required.

Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 24 hours for tracking information to update.

Lost or Damaged Packages

If your package arrives damaged or is lost, contact the appropriate brand’s support team within 30 days of delivery.
Include your order number and any relevant photos, and we will work quickly to make it right.

Questions?

For order-related questions (tracking, address issues, delivery updates), contact:

  • Seren Athletics - orders@serenathletics.com

  • AVNT - orders@avnttravel.com

  • Aurea - orders@shopaurea.co

For lost or damaged packages, submit a claim to:

  • Seren Athletics - claims@serenathletics.com

  • AVNT - claims@avnttravel.com

  • Aurea - claims@shopaurea.co

Our teams are available Monday and Thursday-Sunday, 8am-5pm, during our operating hours to assist with inquiries.

Order processing occurs Monday-Friday, 8am-6pm.