1. Introduction

This Privacy Policy (“Policy”) explains how Aeris Collective (“Aeris”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our websites, interact with our brand sites, or make a purchase.

This Policy applies to:

• Aeris Collective (the parent company)

• All Aeris-owned brand sites

• All regions where we operate

By using our websites or purchasing from us, you agree to the practices described in this Policy.

If regional laws provide additional rights or obligations, those rules apply and are included where applicable.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including:

Account Details, Contact Information, Shipping and Billing Information, Order Details, Support Inquiries, and Survey Responses.

2.2 Information Collected Automatically

When you use our websites, we automatically collect:

Device Information, Browser Type, IP Address, Pages Viewed, Time Spent on Pages, Interaction Data, and Approximate Location (based on IP).

2.3 Information from Third-Party Partners

We may receive information from:

Payment Processors, Analytics Providers, Advertising Partners, and Fraud-Prevention Services.

2.4 Cookies & Tracking Technologies

We use cookies and similar technologies to:

Operate the Website, Remember your Preferences, Analyze Performance, Personalize Content, and Improve the Shopping Experience.

For more details, see our Cookies Policy.

3. How We Use Information

3.1 To Operate Our Services

We use information to:

Provide and Maintain our Websites, Process Orders and Payments, Deliver Products, and Provide Customer Support.

3.2 To Improve Products & Experiences

We analyze data to:

Improve Product Quality, Enhance Website Performance, and Develop New Features.

3.3 To Communicate with You

We may send:

Order Updates, Support Responses, and Policy Updates.

3.4 To Protect Against Fraud

We use information to detect, prevent, and investigate:

Fraud, Unauthorized Activity, and Security Incidents.

4. How We Share Information

4.1 Service Providers

We share information with trusted partners who help us:

Process Payments, Deliver Orders, Host our Websites, Provide Analytics, and Support Customer Service.

These partners may only use information as instructed by Aeris.

4.2 Legal Requirements

We may share information when required by:

Law, Legal Process, and Government Authorities.

4.3 Corporate Structure

If Aeris undergoes a merger, acquisition, or restructuring, information may be transferred as part of that process.

We never sell personal information.

5. Cookies & Tracking

5.1 Types of Cookies

We use:

Essential Cookies, Performance Cookies, Functional Cookies, Analytics Cookies, and Advertising Cookies.

5.2 Your Cookie Choices

You may:

Adjust Browser Settings, Decline Non-Essential Cookies, and Withdraw Consent at any time.

See our Cookies Policy for full details.

6. Data Protection & Security

6.1 Technical Safeguards

We use:

Encryption, Secure Servers, and Access Controls.

6.2 Administrative Safeguards

We limit access to authorized personnel and train teams on data protection.

6.3 No Absolute Guarantee

No system is completely secure, but we work to protect your information.

7. Your Rights

7.1 Global Rights

All customers may:

Access their Information, Request Corrections, Request Deletion (where applicable), and Opt-Out of Marketing Communications.

7.2 European Union Rights

EU customers have rights under the General Data Protection Regulation (GDPR) and Germany's Federal Data Protection Act (BDSG-new), including:

Access, Correction, Deletion, Restriction, Portability, and Objection.

7.3 Switzerland Rights

Swiss customers have rights under the revised Federal Act on Data Protection (FADP), including:

Access, Correction, Deletion, Objection, and Portability.

7.4 California Rights (CCPA)

California residents have rights under the California Consumer Privacy Act (CCPA/CPRA).

See our CCPA Notice for full details.

8. International Transfers

8.1 How Data Moves Globally

We may transfer information to countries where we operate or where our service providers are located.

8.2 EU/CH Transfer Mechanisms

When transferring data outside the EU/EEA or Switzerland, we use:

• Standard Contractual Clauses (SCCs)

• Equivalent safeguards where required

9. Data Retention

9.1 Retention Periods

We retain information only as long as necessary for:

Legal Obligations, Order Processing, Fraud Prevention, and Business Operations.

9.2 Retention Criteria

Retention depends on:

Type of Data, Purpose of Processing, and Legal Requirements.

10. Children’s Privacy

10.1 Age Restriction

Our websites are not intended for children under 18

10.2 No Intentional Collection

We do not knowingly collect information from children.

11. Changes to This Policy

11.1 Policy Updates

We may update this Policy at any time. If changes are significant, we will notify you through our websites or by email.

12. Data Controller & Supervisory Authority

For privacy inquiries or to exercise your rights, contact:

12.1 Data Controller

Aeris Collective, LLC

Contact: privacy@theaeriscollective.com.

12.2 Supervisory Authority

Switzerland: Federal Data Protection and Information Commissioner (FDPIC)

European Union: You may lodge a complaint with the data protection authority in your country of residence.