Thank you for shopping with the Aeris Collective family of brands. This returns policy applies to purchases made through Seren Athletics, AVNT, and Aurea.

Return Eligibility

  • Return Window - Items may be returned within 30 days of delivery.

  • Condition Requirements - Items must be unworn, unwashed, and in original condition.

  • Hygiene-Sensitive Items - Items, including but not limited to, swimwear and sports bras are not eligible for return.

  • Final Sale Items - Items marked final sale cannot be returned.

  • Proof of Purchase - A valid order number/receipt is required for all returns.

Return Process

  • Start a Return - Contact the appropriate email listed below.

  • Return Authorization - Our teams will provide return approval and instructions.

  • Packaging - Items must be securely packaged to prevent damage.

  • Refund Method - Refunds are issued to the original payment method once the return is received and inspected.

    **Original shipping costs are non-refundable, unless item was defective or incorrect.

  • Refund Timing - Please allow 7-10 business days.

    In some cases, Aeris Collective may offer a refund or replacement without requiring the item to be returned, particularly when return shipping is disproportionate or unnecessary. This option is provided at our discretion and always in agreement with the customer.

1. United States - Returns

  • Return Shipping - Customers are responsible for return shipping costs, unless item is defective or incorrect.

  • Carrier - We recommend shipping items using a trackable option.

  • Processing Location - Return items are processed at the distribution center where they have initially shipped from, which can be either our U.S. or EU location.

  • Warranty & Defects - Aeris Collective offers a 90-day limited warranty covering defects in materials or workmanship.

If an item is defective or not as described, you may request:

  • Repair

  • Replacement

  • Refund

2. European Union - Returns

  • EU Withdrawal Right - EU customers have a 14-day withdrawal right under EU law, however, Aeris Collective provides a 30-day return window, exceeding the legal minimum.

  • Return Shipping - Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • Processing Location - Returns items are processed at the distribution center where they have initially shipped from, which can be either our U.S. or EU location.

  • Extended Rights for Defects - Under German consumer law (§ 437 BGB), you are entitled to remedies for defective goods for up to 2 years from delivery.

    If an item is defective or not as described, you may request:

  • Repair

  • Replacement

  • Refund

    Legal Assurance

    This policy reflects:

    • The EU Consumer Rights Directive(2011/83/EU)

    • Germany's enhanced consumer protections under the Bürgerliches Gesetzbuch (BGB)

    If you believe your consumer rights have been violated, you may contact your local EU consumer authority for assistance.

3. Switzerland - Returns

  • Return Window - While Swiss law doesn’t require merchants to offer returns for non-defective items, Aeris Collective offers a voluntary 30-day window.

  • Return Shipping - Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • Customs Handling - Returns must be clearly marked as “Returned Goods” to avoid customs delays or additional import charges.

  • Processing Location - Return items are processed at the distribution center where they have initially shipped from, which can be either our U.S. or EU location.

  • Warranty & Defects - If an item is defective or not as described, you may request a remedy under Swiss warranty law.

    Depending on the nature of the defect, remedies may include:

  • Repair

  • Replacement

  • Refund

    Aeris Collective covers return shipping costs for all defective or incorrect items.

Questions

For return-related inquiries, contact: