Last Updated: June 2026

1. Introduction

These Purchase Terms (“Terms”) govern all purchases made from Aeris Collective and its brand sites (“Aeris”, “we”, “us”, “our”). By placing an order, you agree to these Terms, along with our Terms of Use, Privacy Policy, Shipping Policy, and Returns Policy.

These Terms include:

  • Universal rules that apply to all customers

  • Region-specific rules for the United States, the European Union, and Switzerland

    If a regional rule conflicts with the universal terms, the regional rule applies.

2. Universal (Applies to all Regions)

2.1 Ordering & Contract Formation

  • Your order is an offer to purchase.

  • A contract is formed when we send an order confirmation email.

  • We may refuse or cancel orders for suspected fraud, errors, or supply limitations.

  • 2.2 Product Information

  • We aim for accuracy in descriptions, colors, sizing, and availability.

  • Minor variations may occur due to manufacturing or display differences.

2.3 Pricing, Taxes & Duties

  • Prices are displayed in USD.

  • Taxes and duties are shown at checkout, when applicable.

  • Import duties may apply depending on your location.

2.4 Payments

  • Accepted payment methods are shown at checkout.

  • Payments may require authorization.

  • Orders may be canceled if payment cannot be verified.

2.5 Shipping & Delivery

  • Shipping timelines and delivery expectations are defined in our Shipping Policy.

  • Delivery times are estimates and may vary.

2.6 Return Process

  • Returns are governed by our Returns Policy.

  • In some cases, Aeris Collective may offer a refund or replacement without requiring the item to be returned, particularly when return shipping is disproportionate or unnecessary. This option is provided at our discretion and always in agreement with the customer.

2.7 Refunds

  • Refunds are issued to the original payment method.

  • Processing times are typically 7-10 business days, but may vary by payment provider.

2.8 Defective or Damaged Items

  • If an item arrives defective or damaged, we will provide a remedy appropriate to your region’s consumer laws.

  • Remedies may include repair, replacement, or refund.

2.9 Warranty Overview

  • Aeris provides a limited warranty, with region-specific details below.

2.10 Limitation of Liability

  • Where permitted by law, our liability is limited to the amount paid for the product.

  • We are not liable for indirect or consequential damages.

2.11 Force Majeure

  • We are not responsible for delays or failures caused by events outside our control.

2.12 Fraud Prevention

  • We may refuse or cancel orders suspected of fraud or unauthorized resale.

2.13 Governing Law & Disputes

  • Universal rules apply unless overridden by regional consumer protection laws.

3. Region-Specific

3.1 United States

U.S. Contract Formation

  • U.S. contract law applies to all purchases delivered within the United States.

    U.S. Pricing & Taxes

  • Sales tax is applied based on your shipping address.

    U.S. Returns

  • 30-day voluntary return window.

  • No statutory right of return.

    U.S. Warranty

  • 90-day limited warranty against defects in materials or workmanship.

    U.S. Defect Resolution

  • No statutory requirement to accept returns of defective items.

  • Aeris must provide a remedy (refund, replacement, or repair).

    U.S. Governing Law

  • Governed by the laws of the state of Arizona.

3.2 European Union (Germany, the Netherlands, Sweden)

EU Consumer Contract Rules

EU consumer protection directive applies, including:

  • Consumer Rights Directive

  • Sale of Goods Directive

  • Digital Content Directive

Pricing & VAT

  • Prices does not include VAT.

Withdrawal Right

  • 30-day enhanced withdrawal period (Aeris voluntary extension).

  • Standard EU withdrawal rules apply.

Legal Guarantee

  • 2-year statutory guarantee across all EU member states.

  • Burden of proof reversal for 12 months (24 months in some states).

Defect Remedies

  • Repair or replacement first.

  • Refund if repair fails or is unreasonable.

Sweden-Specific Note

Sweden provides a 3-year defect claim window under the Swedish Consumer Sales Act.

EU Governing Law

The law of the customer’s delivery country applies.

3.3 Switzerland

Swiss Contract Rules

  • Swiss Code of Obligations applies.

Pricing & VAT

  • Prices does not include VAT.

No Statutory Right of Return

  • Non-defective returns are voluntary and defined in our Returns Policy.

Legal Assurance

  • 2-year statutory assurance for defects.

Returned Goods Customs Requirement

  • Customers must mark returns as “Returned Goods” to avoid customs fees.

Governing Law

  • Swiss law applies.

4. Definitions

Clear definitions of key terms used throughout the policy.

5. Contact Information

Aeris Collective, LLC

For questions regarding these Purchase Terms, please contact us at: corporate@theaeriscollective.com.